At 99lovebox.com, it is our goal to ensure that every customer is completely satisfied with their purchases. Our Return & Refund Policy details the conditions under which returns and refunds can be made, along with the process. This policy applies to cakes, gifts, and similar products available on the website.

Return Policy: Since our products are perishable, we do not offer returns or refunds for simply changing your mind.

Fresh Items: Due to the nature of fresh items like cakes and flowers, which are perishable, no refunds will be given once delivery is confirmed unless there is a clear quality issue.

Non-Perishable Items: Non-perishable items like toys, greeting cards, and accessories may be returnable under certain conditions.

Conditions of Return: The item must be in its original packaging and unused, or it will not be accepted. If your product arrives damaged or defective, you may return it within 24 hours of delivery, with photographic proof of the damage.

Eligible for Return: If the product received differs from the one ordered, you must notify us within 24 hours.

Items Must Be Unopened and Unused: Packaging must be in mint condition for a return.

Return Process:

• • Contact Customer Support at support@99lovebox.com or call our customer service within 24 hours of receiving your order.
• • Include your order number, a description of the issue, and any photographic evidence if applicable.
• • If your return is approved, you will receive a Return Authorization Number (RAN) with return instructions.
• • Return the item to the provided address with the RAN within 7 days of receiving the RAN.

Refund Policy: Refunds are only available for items that meet the return criteria. Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. Partial refunds will be issued for partial returns.

Non-Refundable Items: Items that are non-refundable include cakes, flowers, chocolates, personalized items, and items that have been used or opened after delivery.

Cancellations: Orders can be canceled before processing by contacting customer service. Once an order has been processed or shipped, it cannot be canceled.

Exchanges: Due to the nature of our products, exchanges are not offered. If you receive a defective or incorrect product, follow the return process.

Modifications to This Policy: 99lovebox.com reserves the right to update or change the Return & Refund Policy without prior notice. The latest version will be available on our website.